This Privacy Policy explains how Slotozen Casino collects, uses, stores, shares, and protects personal information connected with the website, player accounts, payments, games, verification procedures, and customer support.
It also describes the choices and rights available to users under applicable privacy laws, including the General Data Protection Regulation and the Personal Information Protection and Electronic Documents Act where these laws apply.
1. Scope of This Policy
This policy applies when a person:
- visits the Slotozen Casino website;
- creates or uses a player account;
- makes a deposit or requests a withdrawal;
- takes part in games, bonuses, or loyalty features;
- completes identity or payment verification;
- contacts customer support;
- interacts with other services provided through the platform.
By using the website, players acknowledge that their personal information may be handled as described in this Privacy Policy.
2. Operator and Data Controller
The Slotozen Casino website is owned and operated by Novatrix SRL, a company incorporated in Costa Rica under registration number 3-102-893958.
Novatrix SRL acts as the data controller because it determines why personal information is collected and how it is processed in connection with the platform.
A designated privacy representative oversees data protection matters, responds to privacy requests, and helps ensure that personal information is handled in accordance with applicable requirements.
3. Age Restriction
Slotozen Casino is intended only for people who meet the legal gambling age in their jurisdiction and are at least 18 years old.
We do not knowingly collect personal information from minors. If information belonging to an underage person is discovered, the account may be closed and the data will be handled in accordance with legal and regulatory obligations.
4. Personal Information We Collect
The type of information collected depends on how a person uses the website and which services are requested.
Identity Information
This may include:
- full legal name;
- username;
- date of birth;
- gender;
- nationality;
- passport, national identity card, or driving licence details;
- other identification numbers.
Contact Information
This may include:
- residential address;
- telephone number;
- contact address connected to the account;
- documents confirming the registered address;
- preferred communication settings.
Financial Information
This may include:
- payment card details;
- bank account information;
- electronic wallet details;
- cryptocurrency transaction information;
- documents confirming payment ownership;
- source-of-funds or source-of-wealth information;
- bank statements or proof of income where required.
Transaction Information
We may record:
- deposits;
- withdrawals;
- refunds;
- payment attempts;
- transaction dates and values;
- payment provider references;
- chargebacks or disputed payments.
Gaming and Account Activity
This may include:
- games played;
- wagers and results;
- bonuses claimed;
- loyalty activity;
- login and logout times;
- account restrictions;
- responsible gambling limits or exclusions;
- complaints and support history.
Technical Information
When a person accesses the website, we may collect:
- IP address;
- approximate location information;
- browser type and version;
- operating system;
- device type;
- time zone;
- language settings;
- session information;
- security and access logs.
Communication and Marketing Information
We may also process:
- messages sent to customer support;
- complaint records;
- marketing preferences;
- responses to promotions or surveys;
- communication history;
- other information voluntarily provided by the user.
5. How Personal Information Is Collected
Personal information may be obtained from several sources.
Information Provided Directly by the Player
This includes data entered during registration, verification, account management, payment activity, responsible gambling requests, or communication with support.
Payment and Financial Providers
Banks, card processors, electronic wallets, cryptocurrency services, and other payment providers may provide transaction and ownership information needed to complete or review payments.
Identity Verification Services
External verification providers may supply information used to confirm identity, age, address, document validity, or payment ownership.
Compliance and Risk Databases
Information may be checked against anti-money laundering databases, sanctions lists, fraud prevention systems, politically exposed person records, and other regulatory sources.
Business and Marketing Partners
Affiliate partners, advertising platforms, and analytics providers may provide limited or pseudonymous information connected with website visits, account registrations, or campaign performance.
Technical Systems
Website servers, security tools, games, and account systems automatically create technical and activity records when the platform is used.
6. Why We Process Personal Information
Providing Casino Services
Personal information is used to:
- create and manage player accounts;
- provide access to games and platform features;
- process deposits and withdrawals;
- manage bonuses and loyalty rewards;
- respond to support requests;
- maintain account records.
This processing is generally necessary to perform the agreement between Slotozen and the player.
Identity and Age Verification
We process documents and account information to confirm that the user is the registered account holder, meets the legal age requirement, and is permitted to use the platform.
Legal and Regulatory Compliance
Information may be processed to meet obligations connected with:
- Know Your Customer procedures;
- anti-money laundering controls;
- fraud prevention;
- responsible gambling;
- financial reporting;
- licensing requirements;
- lawful requests from authorities.
Security and Fraud Prevention
Account, payment, technical, and gaming information may be reviewed to detect:
- unauthorised account access;
- duplicate registrations;
- bonus abuse;
- payment fraud;
- chargeback misuse;
- collusion;
- use of prohibited software;
- other suspicious activity.
This processing supports the legitimate interests of protecting players, transactions, and the platform.
Responsible Gambling
Gaming and account information may be used to apply deposit limits, self-exclusion requests, cooling-off periods, account restrictions, or other responsible gambling measures.
Website Analysis and Improvement
Technical and usage information may be analysed to:
- identify technical problems;
- improve navigation;
- measure platform performance;
- understand how services are used;
- develop new account or gaming features.
Marketing and Personalisation
Where permitted, information may be used to provide relevant promotions, bonus information, account messages, or personalised content.
Marketing activity may rely on consent or legitimate interests, depending on the applicable law and the type of communication.
Players can change their communication preferences or stop receiving marketing messages through the available account settings or official support channels.
Customer Communication Assistance
Slotozen may use third-party communication and artificial intelligence tools to help organise support requests, retrieve account information, identify common issues, and assist representatives with responses.
These services receive only the information reasonably required for the relevant task and act under contractual data protection obligations.
7. Legal Grounds for Processing
Depending on the purpose, Slotozen may process personal information on one or more of the following grounds:
- performance of a contract with the player;
- compliance with a legal or regulatory obligation;
- legitimate interests in operating and securing the platform;
- consent provided by the user;
- establishment, exercise, or defence of legal claims;
- protection of users and the public where required by law.
8. Sharing Personal Information
Personal information may be shared only where necessary to operate the platform, meet legal requirements, protect users, or provide a requested service.
Companies Within the Same Group
Information may be shared within the operator’s business group for account administration, fraud prevention, anti-money laundering reviews, bonus abuse checks, responsible gambling, security, and approved marketing activity.
Game Providers
Game suppliers may receive limited technical or account information, such as a player identifier or IP address, where this is required to provide a game, record a result, or investigate a disputed round.
Payment Providers
Payment processors, banks, card services, electronic wallets, and cryptocurrency providers receive the information needed to process, verify, reverse, or investigate transactions.
Verification and Compliance Services
Identity verification, age checking, anti-money laundering, sanctions screening, and fraud prevention providers may process relevant account and document information.
Customer Support and Communication Providers
Third-party communication platforms may assist with live chat, account messages, support ticket management, and service notifications.
Analytics and Marketing Partners
Where permitted, limited information may be shared with analytics, advertising, and marketing providers to measure campaigns or deliver relevant communications.
Professional Advisers
Lawyers, auditors, consultants, insurers, and other professional advisers may receive information where necessary to provide their services.
Regulators and Public Authorities
Information may be disclosed to licensing bodies, law-enforcement agencies, courts, tax authorities, or other public bodies where disclosure is legally required or reasonably necessary to investigate unlawful activity.
Business Transfers
If the company is reorganised, merged, acquired, or sold, personal information may be transferred as part of the business transaction. Appropriate safeguards will be applied during such a transfer.
Third parties receiving personal information must process it only for the agreed purpose and in accordance with applicable data protection requirements.
9. International Data Transfers
Some service providers may process information outside the country in which the player lives or outside the European Economic Area.
Where required, international transfers are protected through measures such as:
- European Commission Standard Contractual Clauses;
- transfers to countries recognised as providing adequate protection;
- contractual and organisational safeguards;
- additional technical security measures.
10. Data Retention
Personal information is kept only for as long as it is reasonably required for the purpose for which it was collected.
Retention periods depend on:
- the type of information;
- account status;
- payment and transaction history;
- legal and regulatory duties;
- fraud and security risks;
- potential complaints or legal claims.
Because of anti-money laundering and regulatory requirements, certain account, verification, and transaction records may need to be retained for at least five years after the account is closed.
A deletion request cannot override information that must be kept under a legal obligation.
Information may be stored for a longer period where required for an investigation, complaint, dispute, legal claim, or regulatory request.
Anonymised information that no longer identifies a person may be retained for statistical, security, research, or service improvement purposes.
11. User Rights
Depending on the applicable law, users may have the right to:
- request access to personal information;
- receive a copy of stored data;
- correct inaccurate or incomplete information;
- request deletion where no legal retention duty applies;
- restrict certain processing;
- object to processing based on legitimate interests;
- withdraw consent;
- request data portability;
- stop direct marketing communications;
- submit a complaint to a relevant data protection authority.
Before responding to a request, Slotozen may ask for information needed to confirm the identity of the person making it.
Some requests may be limited where processing is necessary for legal compliance, anti-money laundering controls, fraud prevention, contractual obligations, or legal claims.
12. Marketing Preferences
Players can decide whether they wish to receive promotional communications.
Marketing preferences may be updated through the player profile, available message controls, or the official support channel.
Stopping promotional messages does not prevent Slotozen from sending important service communications concerning security, payments, verification, account status, responsible gambling, or changes to legal documents.
13. Automated Processing
Slotozen does not generally rely on decisions made entirely by automated systems where those decisions produce significant legal or similar effects.
Automated tools may still be used to identify unusual transactions, security risks, duplicate accounts, fraud indicators, or responsible gambling concerns.
Where applicable law requires it, users will be given further information about significant automated processing and any related rights.
14. Data Security
Slotozen uses reasonable technical, organisational, physical, and administrative safeguards to protect personal information against:
- unauthorised access;
- loss;
- alteration;
- disclosure;
- destruction;
- misuse.
Security measures may include encrypted connections, restricted staff access, account monitoring, authentication controls, internal procedures, and contractual requirements for service providers.
Access to personal information is limited to employees, contractors, advisers, and service providers who require it for an authorised business purpose.
No online system can guarantee complete security. Users should take reasonable steps to protect their own accounts and devices.
15. Account Security Responsibilities
Players are responsible for keeping their username, password, and other authentication details confidential.
Login information should not be shared with another person or stored on a public device. A strong and unique password should be used for the Slotozen account.
Where available, two-factor authentication may be enabled for additional protection.
Suspected unauthorised access, unknown transactions, or unexpected changes to account information should be reported through the official support channel without unnecessary delay.
16. Changes to This Privacy Policy
This Privacy Policy may be updated when legal requirements, technology, business processes, service providers, or platform features change.
The current version will be published on the website. Players should review this page periodically to understand how their information is being handled.
Where a change materially affects user rights or the way personal information is processed, an additional notice may be provided where required.
17. Privacy Questions and Requests
Questions about this Privacy Policy, personal information, or data protection rights can be submitted through the official privacy or support channels listed on the Slotozen website.
Requests should include enough information to identify the account and explain the action being requested. Additional verification may be required before account information is disclosed, corrected, transferred, or deleted.